Research into group dynamics is already providing simple but powerful insights into how to improve the CI of teams, such as including intermittent breaks in collaboration and ensuring the right balance of cognitive diversity.1314 But it is also laying the foundations for new tools designed to enhance team performance. These include real-time visualisations of how much effort each team member is putting in,15 information dashboards that provide summaries of people's expertise,16 and even AI powered chatbots that nudge teams into sharing their expertise.17
Researchers are also building AI tools, based on the way swarms work in nature, to help groups make better forecasts, predictions and decisions.18 In the future, better natural language understanding and sentiment analysis could see AI facilitators morph into AI moderators that can orchestrate group deliberations to boost CI. A nearer-term goal is the use of human collectives, with some AI assistance available, to provide oversight of individual decision-making in areas like criminal justice and medicine.19
